leeyewear limited

F.A.Q

Q1. Can I have a sample order for glasses frames or sunglasses?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 15-25 working days,if stock sample 1-2 working days, mass production lead time around 40-50 working days.

Q3. Do you have any MOQ limit?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order?

1. We do the design, send to you for confirmation.
2. Make the samples send to you for confirmation.
3. Sample confirmation, the improvement, place order
4. Order production, internal QA inspection, your QC inspection
5. Delivery by express, supply tracking NO., FDA, CE.
6. Service after you receiving goods, during your selling.
7. Release new products to you regularly.

Q6. Is it OK to print my logo on product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 1 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 1%.
Secondly, during the guarantee period, we will send new sunglasses with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.


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